Legal

Privacy policy

Last updated 15 October 2026

Mandurah Windscreens (ABN 51 993 909 598) respects your privacy. This policy explains what personal information we collect, why, how we look after it and how you can access it. We handle personal information in line with the Australian Privacy Principles.

What we collect

Contact details: your name, phone number, email address, street address and suburb.
Vehicle and job details: make, model and year, the type of damage, photos you send, where the vehicle is parked, and booking preferences.
Insurance and payment details: your insurer and claim number if you're claiming, and the payment method you choose. We don't store card numbers on this website; card and pay-later payments are handled by the payment provider.
Messages: anything you tell us in a form, call, text or email.

We collect this when you fill in a form on this website, call, text or email us, or when we do the job. You don't have to give us your information, but without it we may not be able to quote or book the work.

Why we use it

To answer your enquiry, prepare a quote and book the job.
To find the right glass for your vehicle and carry out the work.
To process payment and insurance claims you ask us to help with.
To contact you about your job, including follow-up and any guarantee issue.
To keep business and tax records as the law requires.

We may ask you to leave a review after a job. We won't send you marketing messages without your permission, and you can ask us to stop at any time.

Who we share it with

We only share your information when it's needed for the job or required by law, with:

your insurer, if you ask us to handle a claim;
glass suppliers, to order the right glass (vehicle details only);
payment providers such as Afterpay or Zip, if you choose to pay with them;
the services that run our business, such as our website host (Netlify), email provider and accountant.

We don't sell or rent your personal information.

Information stored overseas

Forms on this website are processed and stored by our website host, Netlify, which may store data in the United States. Our email provider may also store data overseas. We use reputable providers that protect data, but these countries may have different privacy laws to Australia.

Cookies and website data

This website doesn't use advertising or tracking cookies. Like most websites, our host keeps basic technical logs (such as IP address and browser type) to keep the site secure and working. The site loads fonts from Google, which receives your IP address when the page loads. If we add visitor analytics in future, we'll update this policy.

Photos of our work

We may photograph completed work for our website and social media. We blur or remove number plates and personal details before publishing. Tell us if you'd prefer we didn't photograph your vehicle.

Keeping it safe

We take reasonable steps to protect your information from misuse, loss and unauthorised access. We keep it only as long as we need it for the purposes above or as required by law, then delete or destroy it.

Accessing or correcting your information

You can ask to see the personal information we hold about you, or ask us to correct or delete it, by calling 0497 933 335 or emailing Mandurah.windscreens@hotmail.com. We'll respond within a reasonable time, usually 30 days.

Complaints

If you have a concern about how we've handled your information, contact us first and we'll try to resolve it. If you're not satisfied, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.

Changes

We may update this policy. The current version is always on this page.

Contact

Mandurah Windscreens · ABN 51 993 909 598
Phone 0497 933 335 · Email Mandurah.windscreens@hotmail.com
Mobile service, Mandurah WA 6210