Legal
Terms and conditions
Last updated 15 October 2026
These terms apply when you use this website, ask for a quote, book a job or have work done by Mandurah Windscreens (ABN 51 993 909 598, licensed motor vehicle repairer MRB 12468) ("we", "us"). By booking a job or using this website you agree to these terms. Nothing in them limits your rights under the Australian Consumer Law.
1. Quotes
Quotes are based on the information and photos you give us. A quote may change if the vehicle, glass, features (such as cameras or sensors) or damage turn out to be different from what was described. We'll tell you about any change before we start, and you can choose not to go ahead. Unless we say otherwise, a quote is valid for 30 days.
2. Bookings
A booking made through this website, by phone or by message is a request until we confirm the date and time with you. We'll do our best to arrive on time, but traffic, weather and earlier jobs can cause delays. If we're running late we'll let you know.
You agree to make sure the vehicle is available at the agreed place and time, with access to it and the keys, and that you are the owner or have the owner's permission for the work.
3. Changing or cancelling a booking
You can change or cancel a booking at no charge by calling or texting 0497 933 335 as early as possible, ideally at least 24 hours before the booked time. If glass has been specially ordered for your vehicle and you cancel, we may ask you to cover the cost of that glass if the supplier won't accept a return. We'll tell you if this applies when you book.
We may need to reschedule if the weather makes it unsafe to work, if the right glass isn't available, or if we find a problem with the vehicle that needs fixing first. We'll contact you to arrange a new time.
4. Payment
Payment is due when the job is finished unless we've agreed otherwise in writing, such as an insurance claim or a business account. We accept the payment methods listed on our website, including EFTPOS, Afterpay and Zip. Afterpay and Zip are subject to those providers' own terms.
For insurance claims, you're responsible for any excess or amount your insurer doesn't cover, and for confirming that your policy covers glass. If an insurer declines all or part of a claim, the remaining amount is payable by you.
5. Our work
We'll carry out the work with due care and skill, using glass and materials suitable for your vehicle. We'll tell you when the vehicle is safe to drive after a windscreen replacement. Please follow that advice, as driving too soon can affect the seal.
Some things are outside our control and aren't covered by our workmanship: rust or damage to the vehicle's frame that we find when the old glass is removed, existing damage to trims, mouldings or paint around the glass, and faults in electronics, cameras or sensors that existed before the work. If we find rust or other damage, we'll stop and talk to you before continuing.
Some vehicles have cameras or sensors (ADAS) mounted on the windscreen that need recalibrating after a replacement. Onsite ADAS calibration is available. We'll tell you if your vehicle needs it, and the cost, before we start. A small number of vehicles may need dealer-specific equipment; if so, we'll tell you before the job.
A chip repair is designed to stop the damage spreading and improve its appearance. A small mark may remain, and a repair can't always stop a chip that is already cracking.
6. Guarantees
Our services and the glass we supply come with guarantees that can't be excluded under the Australian Consumer Law. If something isn't right with our work, contact us and we'll inspect it and put it right as the law requires. Please don't have another repairer work on the glass first, as that makes it hard for us to assess.
7. Liability
To the extent the law allows, we aren't liable for indirect or consequential loss, such as loss of use of the vehicle or lost income, or for loss caused by things outside our reasonable control. This doesn't limit any rights you have under the Australian Consumer Law.
8. Using this website
We aim to keep the information on this website accurate and up to date, but it's general information only and may contain errors. Prices and availability are confirmed only in a quote. The website may sometimes be unavailable for maintenance or reasons outside our control.
When you use this website or send us a form, you agree not to send anything unlawful, abusive, misleading or offensive, not to send spam or advertising, and not to try to interfere with the website. We may ignore or delete messages that break these rules.
This website may link to other sites, such as Google. We aren't responsible for their content.
9. Copyright
The text, photos, logo and design on this website belong to Mandurah Windscreens or are used with permission. You may share links to our pages, but you may not copy, reuse or change our content, photos or logo for commercial purposes without our written permission.
10. Reviews and photos of our work
We may photograph completed work to show on our website and social media. We remove or blur number plates and personal details, and won't show your vehicle in a way that identifies you without your permission. If you'd rather we didn't photograph your vehicle, just tell us.
11. Privacy
How we handle your personal information is explained in our privacy policy.
12. Changes and governing law
We may update these terms from time to time. The version on this page when you book applies to that booking. These terms are governed by the laws of Western Australia.
Contact
Mandurah Windscreens · ABN 51 993 909 598 · MRB 12468
Phone 0497 933 335 · Email Mandurah.windscreens@hotmail.com
Mobile service, Mandurah WA 6210